The Now Platform is an Application Platform-as-a-Service (aPaaS) that automates business processes across the enterprise.

Application Platform as a Service refers specifically to PaaS platforms specialised in cloud-based application development.

It offers development and deployment environments for applications from the cloud.

The Now Platform provides the infrastructure to help your organisation develop, run, and manage applications.

Image: The Now Platform provides a single system of engagement for the enterprise

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'FX Currency' field type allows users to use positive or negative values.

Use FX (Foreign Exchange) Currency fields as an alternative to the standard (default) currency fields found in most applications. They are highly configurable, support the use of custom rate tables, report aggregations, and provide improved visibility into conversion calculations.

Screenshot 1: FX Currency fields that appear on forms

Screenshot 2: FX Currency Instance [fx_currency2_instance] record

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You can select Embedded PNG to embed the report visualisation in the body of the email.

Large images are scaled to fit the email.

Screenshot: Selecting Embedded PNG in Scheduled Email of Report

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A group is a set of users who share a common purpose.

Groups may perform tasks such as approving change requests, resolving incidents, receiving email notifications, or performing work order tasks.

Any business rules, assignment rules, system roles, or attributes that refer to the group automatically apply to all group members.

Screenshot: Example of a group record with its members for the common purpose of approving change requests

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Homepages and content pages are not added to update sets by default. Add pages to the current update set by unloading them.

You must manually add homepages and content pages to update sets before distribution.

Screenshot: Adding a homepage to an update set

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A challenge to consolidating and maintaining the CMDB is capturing unknown CIs, inconsistent data quality and ill-defined relationships. These are some of the reasons that organisations fail to complete implementation or realise business value from the CMDB.

Screenshot: CMDB Dashboard to manage the health of your CMDB from one place

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Inbound email actions are the actions the system takes in response to messages from users.

An inbound email action checks the email for a watermark that associates it with a task and checks for other conditions.

If the conditions are met, the system takes the inbound email action that you configure.

The system can take two types of actions:

Record action: setting a value for a field in the target table.

Email reply: sending an email back to the source that triggered the action.

Diagram: Determining the type of incoming email

Screenshot: Example of handling email replies by creating an Inbound Email Flow in Flow Designer

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History tab entries are created for many types of content, including lists, records, and homepages.

Some content types, such as UI pages and other non-standard interfaces, are not tracked in the history tab.

Workflows do not have connectors.

Aggregation enables you to apply calculations to data displayed in reports.

You can use standard deviation to aggregate field values in your reports.

You can apply the standard deviation calculation on the duration or numeric fields in your reports. Aggregating by using a standard deviation on performance indicators helps you analyse dispersions from the mean that is based on your key business parameters so that you can understand the reasons behind the variances.

Here are the different aggregation options:

The count aggregation gives the number of records in each report element.

Count distinct provides the count of unique values for a given field.

Average shows the arithmetic mean of the values for a given field.

Sum shows the total of the aggregated values.

Minimum and Maximum show the least or greatest values for each displayed category.

Standard deviation shows data variation from the average value for a given field.

Screenshot: Standard deviation aggregation to the business duration of incidents

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