ServiceNow CSA Exam
ServiceNow Certification Practice Exam
description
83%
Students found the real exam almost same
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1160
Students passed this exam after AcingExam Prep
speed
93.7%
Average score during Real Exams at the Testing Centre
ServiceNow CSA Exam Overview
Master the core exam objectives and accelerate your preparation with our comprehensive exam blueprint.
schedule
Duration
90 Minutes
quiz
Questions
~60
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Passing Score
70 / 100
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Format
Multiple choice & multiple response
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ServiceNow CSA Certification FAQ
The ServiceNow Certified System Administrator (CSA) certification is the foundational certification for professionals working with the ServiceNow platform. It validates the essential skills and knowledge required to administer, configure, and manage a ServiceNow instance, covering core functionality and best practices.
This exam is ideal for IT professionals, system administrators, and anyone responsible for the day-to-day administration and maintenance of a ServiceNow instance. It's also highly recommended for those beginning a career in the ServiceNow ecosystem, including aspiring developers, consultants, and implementation specialists, as it provides a critical baseline understanding of the platform.
Globally, a ServiceNow Certified System Administrator can expect to earn an average annual salary ranging from $90,000 to $130,000. This range can vary based on factors such as specific geographic location, years of experience, the industry, and the complexity of the roles and responsibilities undertaken.
ServiceNow certifications, including the CSA, are typically valid for two years. To maintain the certification's active status and demonstrate up-to-date knowledge with the latest platform releases, certified individuals are required to complete delta exams for new platform versions or re-certify by passing the latest version of the core exam before their current certification expires.
The ServiceNow Certified System Administrator certification is continuously maintained and updated to align with the latest major releases of the ServiceNow platform (e.g., Utah, Vancouver, Washington). ServiceNow typically releases two major platform versions per year, and the CSA exam is updated shortly after each major release to reflect new features, changes, and enhancements, ensuring its currency and relevance.
The ServiceNow CSA curriculum covers a comprehensive range of technical topics essential for platform administration, including:
- User Interface (UI) and Navigation
- Core Platform Applications (e.g., Incident, Problem, Change Management)
- Database Management (Tables, Records, Fields)
- User Administration (Users, Groups, Roles)
- Access Control and Security (ACLs)
- Data Management (Import Sets, CMDB)
- Reporting and Dashboards
- Workflow and Flow Designer Automation
- Service Portal Overview
- Knowledge Management
- Update Sets and Application Development Concepts