The view name is listed in brackets next to the record's display name in the form header.

Use the Additional Actions > View menu item to select from the available views.

Form annotations do not show the current view name.

Developers use Form Designer to create views.

Users can see more than one view for a form.

You can expand Flow Designer to communicate with external and third-party systems by requesting a separate subscription to IntegrationHub.

Scalability of Flow Designer allows extending flow content by subscribing to IntegrationHub or installing spokes.

Screenshot: Creating an Action to extend the Flow Designer to 3rd party systems

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With the CI Class switch, the CI class is in a different branch in the class hierarchy and has a different set of attributes than the current class.

For example, reclassifying a CI from the Linux Server [cmdb_ci_linux_server] class to the Windows Server [cmdb_ci_win_server] class.

Screenshot: Reclassifying a Linux Server CI to Windows Server

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A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing ServiceNow table, such as Incident [incident] or User [sys_user].

Image: Import process transform

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You can sort Visual Task Boards using criteria that you create with a Sort-Filter option, grouping items by properties to help organise your cards.

Only the board owner can create the sorting criteria and add, edit, or delete the criteria. The criteria appear as "read-only" for other users.

You can edit your sorting criteria for both Freeform and Data-Driven boards by selecting the Edit Filter and Sort button.

Screenshot 1: Adding sort conditions in a data-driven board

Screenshot 2: Setting sorting order when adding sort to a data-driven board

Screenshot 3: Sorting criteria and filtering in the right navigation pane

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Configuration Management System (CMS) is a set of tools and databases used to manage an organisation's configuration data.

As per ITIL, Configuration Management System is a much broader system that combines many different data repositories.

Image: Configuration Management and the CMDB Architecture

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The following group types are provided in the base system:

catalog

itil

survey

Use the Type field to define categories of groups.

Once defined, you can use these categories to filter assignment groups based on the group type using a reference qualifier.

For example, when selecting an assignment group from the Incident form, Type can be used to filter groups based on whether they are typically involved in the Incident management process.

Screenshot: Searching in the list of group types to add to a change approval group

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The Template Bar allows users to select different templates to apply to the form.

Use the template bar to apply, edit, and create templates.

The template bar appears at the bottom of the form.

Click a template, which appears in blue text, to apply them to the form.

Use the buttons to the right to add, edit, and access the complete list of templates.

Screenshot: Selecting Toggle Template Bar on an Incident form to apply an existing template

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REST API Explorer is the ServiceNow application used to construct and test API requests to a ServiceNow instance.

You can quickly reference the most frequently used articles in Service Portal by marking them as favorites.

You can access favourite articles quickly in the service portal from a My Favorites menu item in the portal header.

Screenshot 1: Enabling favorites on the default Service Portal

Screenshot 2: Accessing my favorite articles on the Service Portal

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