The Process Builder is able to Create a Record, and this option is available as an Action Type. Workflow Rules do not have as an available action to create a new record - the only 4 actions available from Workflow Rules are Field Update, Email Alert, Task Creation and Outbound Message. Both Escalation Rules and Assignment Rules cannot create new records, but deal with assigning and changing ownership of existing records, such as Cases.

The AppExchange is Salesforce's online app store, from where you can search for and install applications into your own Salesforce org.

Refer to https://help.salesforce.com/articleView?id=faq_distribution_installing_who_can_use.htm&type=0&language=en_US&release=206.13 for more details.

The Idea Exchange is where Salesforce users submit Ideas for improvements to the platform which are voted on by the Salesforce user community. These ideas sometimes become implemented in future releases of Salesforce.

Chatter streams are custom feeds that you create by combining multiple related feeds into one feed. Look for streams on your Chatter home page. Create up to 100 streams that each combine posts from up to 25 different feeds and feed types. Create streams that combine feeds from people, groups, and records, like accounts, opportunities, cases, and more.

https://help.salesforce.com/articleView?id=collab_chatter_streams_overview.htm&type=5

Manual sharing empowers users to grant access to records to other users that do not have access through org-wide defaults, sharing settings, or the role hierarchy. By adding the Sharing button to a page layout, a user can click it to see the Sharing Detail page, which displays who has access to the record, their access level, and the reason they have been granted access. Additional users can be added to this list by clicking Add and then select to share the record with a user, public group, role, or role and subordinates. You can grant Read or Read/Write access to the record via Manual Sharing. The other possible answers that are listed with this question have to do with automatic system settings that determine access. The key with this question was that the user is needing to be able to manually share a record.

To de-activate a user, uncheck the Active checkbox on their User Detail page. Profiles and Roles do not control whether a user is set to active or not in the system. There is no such thing as a De-Activate button. You cannot clear out the User License field on a user record.

Validation rules verify that the data a user enters in a record meets the data quality standards you specify before they are able to save the record.

Refer to https://help.salesforce.com/articleView?id=fields_about_field_validation.htm&type=0&language=en_US&release=206.15 for more details.

If a user is frozen in Salesforce, then the Freeze button is replaced with an Unfreeze button in the User Detail screen. There is no such thing as a Frozen User report and there is no Frozen checkbox on the User Detail screen, so let it go.

Custom Report Types contain objects that are related to one another. You can create a Joined Report of un-related objects by adding additional blocks for each unrelated object.

Refer to https://help.salesforce.com/articleView?id=reports_joined_create.htm&type=5 for more details.

Multiple support processes allow for different Case Status selections. In addition to needing to add a new Support Process, you would also need to create another Case Record Type and Page Layout to fulfill the requirements. Since the question also mentioned that new information would also be captured, this means that new Custom Fields will also need to be created.

Refer to https://help.salesforce.com/articleView?id=customize_processes.htm&type=0&language=en_US&release=206.15 for more details.

List Views display whenever you click a tab in Salesforce. For example, if you were to click on the Accounts tab from the Sales application, a List View related to Accounts would display.

You can pin a List View, as a user, so that whenever you return to a tab, the pinned List View displays by default.

You can filter list views and save them publicly or privately.