Salesforce CRT-101 (ADM-201) Practice Questions

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Question 81

The Marketing Manager would like to see a quicker response time for inbound Leads. Another problem is that all of the Leads are automatically owned by the Marketing Manager, who wants this ownership to instead go to his group of Lead Qualifiers. What should you create to accommodate this request? (select 2)

Select all that apply

Create a Lead Qualifiers Queue and add the appropriate users to the queue.

Create a Public Group called Lead Qualifiers.

Create a Lead Assignment Rule to assign ownership of new leads to a Public Group.

Create a Lead Assignment Rule to assign ownership of new leads to a queue.

Question 82

You have been asked to convert an existing Multi-Select Picklist to a Picklist field.

What would be a negative consequence of fulfilling this request?

This could produce errors in existing reports.

There are no negative consequences in this request. Proceed.

This could result in data loss.

Question 83

Which configuration steps must be completed in order to allow users to approve records in Chatter. (Select 2)

Select all that apply

Create a Topic for the Approval using a Hashtag and then adding it to a Chatter Steam.

Enable Chatter at the Profile level for users

Specify an Approval Post Template

Enable Approvals in Chatter

Question 84

The Vice-President of Sales has asked you to create a report that returns only Accounts that have Opportunities. What type of Report Filter would you use to accomplish this?

Question 85

You have been asked to update your organization's password policies to heighten security by making them more complex. Which of the following Security settings in Salesforce would you adjust to update your organization's password policies?

Question 86

You have received a list of 25,000 lead records, which you suspect contain a high percentage of duplicate records. What is the best tool to use to import these records, and avoid introducing duplicates into your system?

Data Import Wizard

Data Loader

Custom Visualforce page

Data Export

Question 87

Due to new GDPR regulations, you need to allow your external Salesforce users to deactivate their own accounts. Where would you enable this feature?

Question 88

What is the proper Tab security setting so that a tab is not displayed in the All Items list, via the App Launcher?

Tab Hidden

Tab Private

Default Off

Default On

Question 89

Where can Salesforce Knowledge be accessed?

Documents

Communities

Chatter

Question 90

Which action of the following can the Process Builder NOT perform?

Update History

Update History