6

10

1

Unlimited

When the Opened for Person is selected

When the Assignment group is selected

When the HR service is selected

When the HR Case Type is selected

In the Knowledge Article only.

In either the Knowledge Base or Article.

In the User record.

In the Knowledge Base only.

Set Optional to True on the Activity Set

Tasks cannot be optional

Set Optional to True on the HR Task Template.

Set Optional to True on the HR Case form

sn_hr_core_escalation

sn_hr_core_case_escalation

sn_hr_core_tier_definition

sn_hr_core_tier_escalation

HR Service

Record Producer

Matching Rule

HR Catalog Item

HR Template

Access for new hires, employees, alumni, contingent and contract workers

These are roles only for users external to the organization.

Special access roles for clients

A set of users who are in the same group

Core Admin [sn_core.admin]

HR Admin [sn_hr_core.admin]

HR Agent [sn_hr_core.agent]

HR Manager [sn_hr_core.manager]

LE Admin

HR Admin

HR Admin + Admin

Integrations Admin

Must satisfy at least two of the criteria to meet the conditions.

Must satisfy all of the selected criteria to meet the conditions.

Must satisfy at least one of the criteria to meet the conditions.

Must satisfy a majority percentage of the criteria to meet the conditions. [The percentage can be selected as per the configuration requirements.]