The roles were manually granted by an HR Admin

The roles were manually granted by a ServiceNow Security User

The admin will always have access to all HR tables and data

When the HR plugins are installed, the necessary HR roles are added to the admin role.

Granting the Delegated Developer role on the user record is sufficient.

Specific permissions must be granted using the sys_store_app.list.

Granting the Delegated Developer role on the HR profile is sufficient.

Additional roles must also be granted on the user record.

Based on HR criteria defined on the activity

The requestor selects items to skip when the Lifecycle Event is created

Based on User Criteria defined on the activity

Activities cannot be automatically skipped

Must be manually created

It is installed with the Human Resources Core Plugin

It is part of the base ServiceNow Platform

It is installed with the HR Integrations plugin

Add Layout

Add Content

Delete Content

Modify Layout

Change Layout

Profile type

Employee type

User type

Employment type

Assignment Rule

Escalation Rule

Matching Rule

Business Rule

True

False

sn_hr_core_problem (HR Problem)

sn_le_life_cycle (Life Cycle Event)

sn_hr_core_case (HR Case)

sn_hr_core_request (HR request)

Configuration uses complex JavaScript while Customization involves field name changes and new buttons

There is no difference between Configuration and Customization

Customization uses the built-in tools in the platform while Configuration involves code changes.

Configuration uses the built-in tools in the platform while Customization involves code changes.