What represents a standard and shared set of service-related definitions across the products and platform that will provide prescriptive guidance on service modelling within the CMDB?
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What represents a standard and shared set of service-related definitions across the products and platform that will provide prescriptive guidance on service modelling within the CMDB?
Correct AnswerA
Common Services Data Model (CSDM) represents a standard and shared set of service-related definitions across the products and platform.
The CSDM terms and definitions enable and support true service level reporting and provide prescriptive guidelines for service modelling within the ServiceNow Configuration Management Database (CMDB).
The CSDM data model is a CMDB framework that supports multiple configuration strategies. The data model includes guidelines for using base system tables and relationships. Many ServiceNow products depend on data within this data model.
You can use the CSDM as a blueprint to map your IT services to the ServiceNow platform. The CSDM is a CMDB -based framework that identifies where to place data for the products that you're using. Also, the CSDM is the standard for all ServiceNow products that use the CMDB. Following the CSDM framework ensures that the data your ServiceNow application requires maps correctly to the appropriate CMDB tables.
Diagram: CSDM relationships
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Which of the following describes how to create a field on a table with Form Designer?
Correct AnswerA
With form design, you can accomplish the same tasks as form layout in a graphical tool called the form designer. You can also access field properties and add information from macros or previously scripted UI elements.
The field navigator allows you to manage fields on the form. It contains the following elements:
Filter: Allows text search on the currently selected tab.
Fields: Displays a list of existing fields you can add to the current form.
Field Types: Displays a list of field types you can add to the current form. Adding a field type to the form layout creates fields in the selected table when the form layout is saved.
You can use the Field Types tab to create fields in a table while adding them to the form.
Form sections do not have New Field buttons.
You can use the Fields tab to add existing fields to the form.
Insert a new row... is used in the Columns form section of the Tables table to create fields.
Screenshot 1: Accessing the Form Designer from an Incident form
Screenshot 2: Using the Form Designer to add a field to the Default view of the Incident form
Screenshot 3: The field navigator
Screenshot 4: Form layout
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What value does the Condition field in a Business Rule return if the field is blank?
Correct AnswerE
A condition field specifies when to run business logic, such as a business rule or workflow.
There are two types of condition field:
Condition string: A text field that accepts a plain JavaScript condition statement. The system validates the condition syntax for correctness before an update.
Conditions: A field that adds a condition builder to a form. Condition builders require specifying a dependent field whose values the system uses to display choice list options. Typically, the dependent field is the Table field.
The system evaluates both types of condition field to determine if the conditions are true or false. When true, the system runs the business logic. When false, the system ignores the business logic.
You can use the condition builder to determine when the business rule should run based on the field values in the selected Table. You can also use the Condition field to build a condition with a script.
The field returns true if there is no value in the Condition field.
Business Rule scripts only execute their script logic if the Condition field returns true.
Diagram: Business rule processing flow
Screenshot: Example of a business rule record
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Learn more about Condition field types here!
What needs to be set for a CI class in the CI Class Manager to display in the Configuration item field look-up in the change form?
Correct AnswerD
The CI Class Manager is a centralised location for managing CMDB tables and creating a class derived from another CMDB class. Creating a class requires basic details such as a label and a name. Identification and reconciliation rules are also needed to ensure that the identification engine can successfully identify the class.
The Configuration item field look-up displays only CIs whose class is set as the Principal Class in the CI Class Manager.
You can use the system property com.snc.task.principal_class_filter to control this functionality.
The property contains all the task types where the Principal Class filter is applied.
Screenshots: CI Class Manager and the Schema Map for the CMDB table
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What are the three main screen elements of the Now Platform user interface?
Select 3 Answers from the below options.
Select all that apply
Correct AnswersA, C, E
The three main screen elements of the Now Platform user interface are the banner frame, application navigator, and content frame.
The user menu and system Settings are part of the Banner frame.
Next Experience UI: You can customise the UI to determine the information you want to see, accessible and in the format that works for you. You can navigate to modules in your instance without opening multiple windows. Favourite the modules, explore modules you visited and search your instance. Receive web and email notifications in one location too.
UI16: You can define system settings to customise the UI16 for yourself. The gear icon, located within the banner frame, displays the system settings pop-up window. The UI16 application navigator appears at the left of the interface and provides access to all available applications and modules, favourites, and recently viewed items.
Screenshot 1: The Now Platform UI16
Screenshot 2: The Now Platform Next Experience UI
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What are the three sections of an Access Control record that must evaluate to true to grant access to a resource?
Select 3 Answers from the below options.
Select all that apply
Correct AnswersB, C, D
Access Control Rules allow access to the specified resource if all three of these checks evaluate to true:
The user has one of the roles specified in the Role list, or the list is empty.
Conditions in the Condition field evaluate to true, or conditions are empty.
The script in the Script field (advanced) evaluates to true, or sets the variable "answer" to true, or is empty.
The three checks are evaluated independently in the order displayed above.
Each access control rule specifies:
The object being secured (e.g. table, field).
The permissions required to access the object.
Operation - a valid action the system can take (CRUD).
Note: Access Controls do not have a Condition Script section. The Advanced field makes the Script section visible.
Diagram: ACL evaluate permissions
Screenshot: The Access Control on the Incident table that only allows users with the itil_admin role to delete incidents
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Which of the following CI class is not included in the search results for configuration items, affected CIs, or impacted services within an Incident record?
Correct AnswerD
A service offering derives from a service, refining the parent service to a specific business need and performance level.
You can enter service offerings in the Service Offering field on an Incident record to see the service offerings affected by the incident in the Service Offerings related list.
Now that you can search and view service offerings separately, they are no longer included in the search results for configuration items, affected CIs, or impacted services.
Please note that the Service Offering field may not appear by default in the user interface. If this happens, add the Service Offering field using the form layout.
Screenshot: Referencing a Service Offering in an Incident
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(R) Which of the following is true about the CMDB Data Manager?
Select 3 Answers from the below options.
Select all that apply
Correct AnswersA, B, D
You can use the CMDB Data Manager to centrally create, publish, and manage the CI policies that automatically drive CI life cycle operations. CMDB Data Manager is a policy-driven framework for managing CI life cycle operations such as deletion and archival. It follows Common Service Data Model (CSDM) standards.
CMDB Data Manager is a wizard-like tool that provides a comprehensive solution for managing CIs in the following ways:
Operates in bulk
Scales to large CMDBs.
Helps maintain the CMDB healthy and efficient
Copes with rapid changes in a cloud-based world.
You can use the CMDB Data Manager to create policies that govern CI life cycle stages, such as retirement and deletion.
You can use the Teams related list to track the different types of groups assigned to a CI.
You can create before and after Java scripts for a data source of a CMDB integration application so that you can manipulate Identification and Reconciliation Engine (IRE) input and output payloads.
You can use CI Class Manager to add related entries for IRE identification rules.
You can use the extended IRE rules in key CMDB classes so that overlapping IP addresses in different networks can be identified and maintained as separate CIs.
Screenshot: CMDB Data Manager on the NOW platform
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What role can manage all aspects of the Service Catalog application and the scripting functions?
Correct AnswerA
Administrators can manage all aspects of the Service Catalog application, including catalogues, categories, catalogue items, and advanced functions, such as scripting or creating business rules.
Catalogue administrators can manage all aspects of the Service Catalog application, except for scripting functions.
Catalogue managers can edit and update a service catalogue, as well as the categories and catalogue items within the catalogue. The manager can assign editors and also a different manager for the service catalogue.
Catalogue editors can edit and update a service catalogue, as well as categories and catalogue items within the catalogue. The editor can assign other editors but cannot change the catalogue manager.
Catalogue builder editors can create and maintain items in the Catalog Builder using the templates that the user has access to.
Screenshot: Service request platform roles
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Which of the following are true statements about portals?
Select 4 Answers from the below options.
Select all that apply
Correct AnswersA, C, D, E
You can use pages to organise content, ensure responsive mobile optimisation, and design meaningful portal user experiences for your customers. A page houses containers and rows, which then contain widgets. By manipulating the layout of the page, and the widgets within it, you can construct your desired user experience.
Containers are markup artifacts that are put on a page to contain the layouts that house the widgets.
Layouts control how containers and components are organised on a page.
Viewports are specialised components that enable you to extend your experience without needing to own the parent page. You can work with viewports in three ways. You can add a viewport component or a viewport-enabled tab to a page or add a viewport to the Contextual sidebar component.
Here are some other key facts:
Page layouts are responsive to the device type and screen resolution.
Viewport size changes when a page is resized.
Containers can be fixed or fluid layout.
Screenshot 1: Service Portal Configuration page
Screenshot 2: Service Portal Designer
Screenshot 3: Editing a portal page in the Service Portal Designer
Screenshot 4: Configuring the width of a container to be fluid in the Service Portal Designer
Screenshot 5: Example of a portal page layout
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