What types of permissions can be configured in an access control rule?
Select 3 Answers from the below options.
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What types of permissions can be configured in an access control rule?
Select 3 Answers from the below options.
Select all that apply
Correct AnswersB, C, D
Rules for access control lists (ACLs) restrict access to data by requiring users to pass a set of requirements before interacting with it.
An ACL rule only grants a user access to an object if the user meets all of the matching ACL rule's permissions.
The condition must evaluate to true.
The script must evaluate to true or return an answer variable with the value of true.
The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true.
[Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true.
In summary, Conditions, roles, and a script that sets the 'answer' variable to true or false can be configured in an access control rule.
Screenshot: Example of an Incident ACL
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Which table does the Change Request [change_request] extend?
Correct AnswerA
Change Request, Incident, Problem and Request extend the Task [task] table.
The Task table is a base class that provides fields for the core ITSM applications such as Incident, Problem, and Change Management.
All applications that extend the Task table share these fields in common.
Screenshot 1: Change Request [change_request] in the 'Tables' list with an indication of its 'Task' table extension
Screenshot 2: Schema Map for Change Request [change_request] table
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Where can users set their notification preferences in the Next Experience UI?
Correct AnswerD
Users can subscribe to notifications available to them through their notification preferences. You can set notification preferences to receive updates via email or other channels on the content you are following.
Notification preferences in the Next Experience UI:
You can set up how you receive web and email notifications in Next Experience.
You should navigate to User Menu > Preferences > Notifications. Select the Core UI tab and then select the email notification preferences you want to configure.
Alternatively, you can navigate to the Notifications menu, and click the gear icon () and open the notification preferences window to view and personalise the notifications that are applicable to you across your instance at a central location.
You can set up where and how you want to receive notifications by creating a channel for email, instant message, SMS, or voice.
You can create personal notifications to get notified on what matters to you or select the application of a notification and set up your notifications for that application.
Notification preferences in UI16:
To access your notification preferences in UI16, you can click the gear icon () in the banner frame and the System Settings window, click the 'Notifications' tab. You can also access the System Settings by navigating to Self Service > My Notification Preferences.
You can set your own notification preferences, including personal subscriptions and channels for receiving them. All users can set these preferences through the 'Notifications' tab of the System Settings window.
Notification preferences in UI15 and earlier interfaces:
Users can set their notification preferences through the 'Notification Preferences' link in the User form (Self service > My Notification Preferences).
Admins can create user devices and set notification preferences for users through the 'Notification Preferences' link in the User form, accessed through the User Administration module (User Administration > Users).
Note 1: Your notifications are based on access and admin configurations. This means you can only enable notifications in notification channels you have permission to access.
Note 2: It is also possible to subscribe to an item and disable notifications. You can also turn off all notifications. Subscription-based notifications enable users to proactively subscribe to items that interest them and unsubscribe from messages that are not mandatory.
Screenshot 1: Accessing the Notification Preferences from the User Menu in the Next Experience UI
Screenshot 2: Accessing the Notification Preferences from the Notifications Menu in the Next Experience UI
Screenshot 3: Accessing the Notification Preferences from the System Settings in UI16
Screenshot 4: Comparing the Notification Preferences in UI16 and UI15
Learn more about configuring Next Experience notification preferences here!
Learn more about setting notification preferences in UI16 here!
What setting on the List Control page can speed up loading large lists?
Correct AnswerD
Calculating the total number of records to be included in a list filtered from extremely large tables can take a long time.
To improve performance, you can remove that calculation for all or specified views.
On the List Control page, select a check box:
Remove pagination count that removes pagination calculation from all views or
Remove pagination count for specified views that removes pagination calculation from specified views.
(Optional) If you selected Remove pagination count for specified views, click the lock icon () and select the views that suppress displaying the number of pages in the list.
Screenshot: Removing pagination count on the Incident List Control page
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What variable type should be used for the requester when requesting a catalogue item on behalf of another user?
Correct AnswerC
You can request a catalogue item on behalf of another user or multiple users using the Requested For variable.
Delegated request experience comprises of the following entities:
Requested For variable for a catalogue item.
Requested For field on a requested item (RITM)
Note: The form views, list views, and email notifications are not updated to reflect the Requested For field on a RITM.
Requested For:
Before submitting a catalogue item request, this variable helps you specify who this request can be submitted for. You should specify this information while answering catalogue item questions.
Important:
You can only specify users from the User [sys_user] table.
If you don’t specify the default value for this variable, the currently logged-in user requesting the item is considered the default Requested For variable value.
You can submit the request for a user based on access to a catalogue item. The catalogue item's Access Type field can be used to specify if a request can be submitted for a user who does not have access to the catalogue item.
Using the Enable also request for field of the Requested For variable, you can request a catalogue item for different users under one request.
Important:
You can add this variable to a catalogue item or variable set. However, when submitting the request, a catalogue item can have only one Requested For variable.
You can add only one Requested For variable for a variable set.
This variable is not supported in a multi-row variable set. After the request is submitted, this variable value is visible in the variable editor and variable summarizer.
Screenshot: Requested For variable on a catalogue item on the Service Portal
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What scores are found on the CMDB health dashboard?
Select 3 Answers from the below options.
Select all that apply
Correct AnswersA, B, C
The health dashboard provides a single view of the quality of data at the CMDB, CI class and CI levels using completeness, correctness and compliance scores.
An added challenge to consolidating and maintaining the CMDB is capturing unknown CIs, inconsistent data quality, and ill-defined relationships.
Correctness is a KPI aggregation of the Orphan, Staleness and Duplicate metrics, according to the correctness scorecard weight settings.
According to the completeness scorecard weight settings, completeness is a KPI that is an aggregation of the Required and Recommended metrics.
Compliance is based on the results of actual CMDB audit runs.
Screenshot: CMDB Health Dashboard
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What do you call a single row in a table or list?
Correct AnswerD
A table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table.
Applications use tables and records to manage data and processes, such as Incident, Problem, and CMDB. Tables can extend other tables, creating parent tables and child tables.
Screenshot: Rows on the Tasks list
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What sections on the Reports page allow you to see the different audiences and their visibility on the reports?
Select 4 Answers from the below options.
Select all that apply
Correct AnswersA, B, C,
You can view a list of reports and create reports from the Reports list. You can sort and filter the search results using the standard report list controls, such as by clicking tabs, column headings, or the favorites icon. You can also select the gear icon next to the ‘Create a report’ button to configure the columns displayed in the Reports list.
You can filter the Reports list based on the audiences with the following tabs:
My reports: Reports that you created.
Group: Reports that have been shared with you and with the groups that you are a member of.
Global: Reports that are available to everyone.
All: All reports that you have access to (Global, Group, and My reports).
Screenshot: Different sections on the Reports page based on the audiences
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(R) Which feature enables you to add related entries for Identification and Reconciliation Engine Identification (IRE) rules?
Correct AnswerA
You can use the CI Class Manager to add related entries for IRE identification rules.
Identification rules are used to uniquely identify CIs in the CMDB as part of the identification and reconciliation process. Each CMDB class can be associated with a single identification rule.
Screenshot: The Identification Rule for a CI in the CI Class Manager
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What allows users to see a time-stamped history of all actions taken within a record?
Correct AnswerD
Users can view a time-stamped history of all actions taken within a record by selecting the Activity Stream.
An activity stream is a list of entries in records and conversations.
Examples of activity streams include journal fields like comments and work notes displayed in task records and Connect Chat conversations.
Screenshot: Activity stream mention on an Incident form
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