You can find help for building flows and actions, using flow logic, and working with data directly in the Flow Designer help panel.

You can access help information for actions right when you add them to your flow.

You will see help topics that you can select and browse for more information about building flows and actions, working with data, and setting up IntegrationHub spokes.

The help panel opens with information about the action and how to use the action's inputs and outputs in your flow.

If no help content is available for your selected action, then the panel displays ‘No help content found for:’ and the action's name.

Screenshot: Opening the Help Panel to access help information for Flow Designer actions

Learn more here!

With Export, you can save all currently displayed records and columns in a list in several formats, like Excel, CSV, XML, JSON or PDF.

DAT and TXT are not in the list of available file formats when exporting currently displayed records in a list.

To occasionally migrate data from one instance to another, you can export XML data from one instance and import it to another.

Note: Image field data is not preserved when exporting to XML.

Screenshot: Different file formats when exporting data from a list of records

Learn more here!

Administrators can use Manage Developers to assign one or more developer and deployment permissions to a group or user for a specific application. These permissions designate the particular actions the assigned user can perform for the application.

Upgrade App, Publish to App Store and Manage Update Set are some deployment permissions that can be assigned to a group or user for a specific application when using Manage Developers.

For example, you might grant permissions that enable a user to upgrade the application, publish to the application repository and ServiceNow Store, but prevent publishing to an update set.

Screenshot: Delegated development and deployment

Learn more here!

A destination type represents a logical way of categorising a destination for the underlying channel and is required to send via a channel, as well as set a preference.

As an admin, you can modify the notification Auto Opt-in behaviour for a destination type.

Notifications are delivered to the destinations that honour the following preference precedence:

Notification preference of the recipient

Destination preference of the recipient

Destination Type sends by default. You also have the option to modify Auto Opt-in behaviour for a destination type.

Screenshot: Notification Destination Type record for Workspace

Learn more here!

The ServiceNow Dashboards product enables you to display multiple performance analytics, reporting, and other widgets on a single screen. Use dashboards to create a story with data you can share with various users.

Dashboards are configured using a drag and drop canvas and can contain widgets and tabs.

Applications usually have a Dashboard for each persona because different user types are interested in different information.

Dashboards can have as many widgets as needed to convey the required information from an application or process.

Access to Dashboards is restricted by role. However, all users can see Dashboards that do not have a role assigned.

Screenshot 1: Example of a dashboard with multiple widgets and tabs

Screenshot 2: Restricting access to a dashboard by updating the dashboard properties

Learn more here!

ServiceNow Performance Analytics is an in-platform process optimisation solution to create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce service delivery costs.

ServiceNow Reporting enables you to create and distribute reports that show the current state of instance data, such as the number of open incidents of each priority. ServiceNow reports are visualisations of your data that you can share with users on dashboards and service portals, export to PDF, and send via email.

Reporting and Performance Analytics are two separate applications. They address different use cases and are complementary to each other.

Performance Analytics can generate accurate historical trends by capturing continuous snapshots on a regular schedule. Reporting answers the question of 'Where are we today?' while Performance Analytics answers the question of what is happening over time.

Diagram: Common process insight questions for Reporting and Performance Analytics

Learn more here!

You can train the machine-learning (ML) algorithm through two solution definitions, Incident Configuration Item and Incident Service, to predict the Configuration Item and Service fields' value based on the value in the Short description field.

Both Predictive Intelligence and Incident Management must be active in the instance.

Screenshot: Using a guided template to auto-assign incoming incidents

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Here are the three different request methods in Service Catalogue:

Order

Request

Submit

Order is the default method that displays the confirmation dialogue box, and the delivery information is editable.

The Request method displays the confirmation dialogue box but not the delivery information.

The Submit method does not display the confirmation dialogue box or the delivery information.

Screenshot: Service catalogue request screen with the confirmation dialogue box and the delivery information

Learn more here!

The Next Experience Unified Navigation is the primary way to interact with the applications and information in a ServiceNow instance.

The Next Experience Unified Navigation runs across the top of every page and contains controls that assist you in navigating your instance. You can easily access your workspaces and classic UI, search your instance and receive notifications.

Next Experience unifies the apps in your instance. Unified Navigation enables you to access content across your instance in a single pane, simplifying access to the items you need to get working. Access the Core UI and dashboards in the same pane as your Workspace. Contextual navigation shows you where you are while you're working.

The Next Experience Unified Navigation provides the tools you need to navigate your instance and set your preferences.

All menus: Retrieve the menu items and modules you can access in your instance, favourite them, and return to items previously visited.

Contextual app pill: See where you are in the instance and favourite the current item if desired.

Global Search: Search across your instance to return the results that are most relevant to you.

Notifications: View and personalise notifications applicable to you based on access and admin configurations.

Help: Access on-demand help when you need it.

User menu: Personalise your instance and set your user preferences.

Screenshot: The landing page in the Next Experience User Interface (Polaris)

Image: Next Experience Unified Navigation

Learn more about working in the Next Experience UI here!

Learn more about Using the Next Experience Unified Navigation here!

Learn more about the Next Experience landing page here!

System administrators can reduce the load times of lists for very large tables by removing the expense of calculating the total number of records in those lists.

In addition, you can quickly find information in a list by sorting the list. The system's method of sorting a list depends on the type of record in the sort column.

All users can interact with lists for the tables their role permits them to access. Some list and column header menu options are controlled by permissions granted to the user role.

Admins can remove the calculation of the total number of records in a list to speed up loading large lists.

Calculating the total number of records to be included in a list filtered from extremely large tables can take a long time. You can remove that calculation for all or specified views to improve performance.

On a list, admins can click the Menu icon and navigate to Configure > List Control, and on the List Control page, select the ‘Remove pagination count’ check box.

Screenshot 1: Navigating to the List Control on a list to remove pagination count

The pagination calculation should not appear, and the fast forward icon (Fast forward icon) should be greyed out.

Screenshot 2: The Fast forward icon is greyed out after the pagination count is removed

Learn more here!