The correct answer is Mallory should be less self-focused and empathize with the speakers on her team. If Mallory’s goal is to improve her active listening, she should stop personalizing the words as she’s hearing them. Instead, her focus should be on empathizing with the speaker as she’s listening; putting herself in their place to better understand what they’re saying. The other responses are not the best choice to improve Mallory’s active listening and are incorrect. Starting to coach the team or halting progress when she hasn’t mastered active listening herself are not good choices; repeating everything is not the strongest choice, either.

The correct answer is the meeting’s objective and a few basic ground rules. Because it’s critical to communicate the project vision regularly, Kamal must be focused on objective and ground rules versus the other items. The other responses are incorrect because they are not the best choice in this scenario. Setting aside special time to go into detail about what the team will discuss goes against the agile principle of simplicity, as does an on-time and pre-work chat. There’s no need for those things, nor a need to hold regular team pep talks. Agile methods do specifically require that the team is aligned with the project vision; the other choices are not required.

The correct answer is that Louise should negotiate with the team about different options because there may be a hybrid approach that provides the most value. The other responses are incorrect: there’s no hard rule about choosing the lowest-risk option; there’s no strict requirement that only one choice can be used; the product owner is not expected to go back and research how something might be delivered.

The correct answer is coaching because it’s the core role of an agile leader. Although the other activities might take place, they aren’t as common as coaching; they’re incorrect answers. Training and evaluating is not necessarily performed by a coach; mentoring is done occasionally, based on need.

The correct response is to assist team members to stay on track, improve skills, and get past issues. These three characteristics are what the best coaches do. The other responses are not the best for this particular scenario and are therefore incorrect. Coaches should not focus on agile timelines, because agile timelines should not change; coaches are not responsible for creating solutions; even though coaching might involve an increase in the understanding of agile, it’s not as much of a focus as the three characteristics in the correct response: assisting team members to stay on track, improve their skills, and move past issues.

The correct answer is that Eldon should make sure his team members are well versed in the agile approach; his focus should be on working with managers to increase their knowledge of agile and ensuring the goals are focused on the agile approach. The other answers are incorrect because they aren’t ideal for the scenario. There’s no agile requirement that says team leaders should write up goals for the manager or fill out performance evaluations. Furthermore, it’s a better idea to keep the manager well versed and ensure the goals are aligned with agile principles versus just educating the manager alone.

The correct answer is that the team is physically together without barriers or walls; or her team is virtually collocated if any members are remote. If possible, it’s best to keep people physically together but if there are remote team members, virtually collocate them. The other responses are incorrect because even though agile teams can be remotely located, it’s not ideal; there shouldn’t be walls or barriers between groups.

The correct answer is that the ScrumMaster says nothing. Caves are set up for team members who need isolation and quiet for a short time; they might work quietly or have a private conversation or meeting. The other answers are not accurate descriptions of a cave’s purpose. It’s ok to use a cave for a short period of time to get some quiet; there’s no requirement that caves just be used for private conversations. That said, the use of caves should not be overused.

The correct answer is tacit knowledge because this scenario is a good example of what tacit knowledge is. The other responses are incorrect because they aren’t correct terms for this scenario; they are not specific terms used in an agile setting.

The correct answer is to encourage the team to discuss issues regularly so that the supervisor and resources know the importance of this information in an agile project. It’s ideal to discuss the scenario with these team members and encourage them to use the agile approach. The other responses are incorrect because when it comes to facilitating the team toward an agile approach, Julio doesn’t need to discuss it with them; there’s no bonus involved at all; there’s no requirement to ask about issues in every standup meeting.