Correct Answer:

TRACERT shows the route that a packet takes from your system to a destination system. This enables you to test the connectivity to every router along the way.

Incorrect Answers:

Determining the name of a DNS server would typically be the job of NSLOOKUP or IPCONFIG.

Determining the IP address for a given Domain Name is the job of your DNS server.

You go to a network card's TCP/IP properties dialog box to set a static IP address.

Correct Answer:

Personally identifiable information, or PII, is correct. PII refers to any data that can lead back to a specific individual.

Incorrect Answers:

Digital rights management (DRM) refers to the technology used to restrict copyright or proprietary hardware.

End-User License Agreement (EULA) is a contract between a user and a software publisher.

The incident response plan (IRP) provides instructions that are followed when there is a potential data or security breach.

Correct Answer:

A Blue Screen of Death (BSoD) is the common term for a "Windows Stop" error.

Incorrect Answers:

None of the other phrases are used in place of a "Windows Stop" error.

Correct Answer:

The Event Viewer provides information about application errors as well as information about system and security issues.

Incorrect Answers:

The Event Viewer can be a part of the MMC, but the information is found in the Event Viewer, not the MMC.

The Performance Console and the System Information tool provide information about the system, not applications.

Correct Answer:

Standby. The major difference between standby and hibernate is that in standby mode, the data is not copied to the hard drive. Standby requires more power, but the system returns to normal mode more quickly.

Incorrect Answers:

Hibernate takes less power, but is slower to return to normal operation.

Shutdown means to turn off the computer.

Coma is not a power management mode.

Correct Answers:

Microsoft gives you 30 days in which to activate Windows before it automatically disables itself.

Incorrect Answers:

The other answers are incorrect.

Correct Answer:

Material Safety Data Sheets do not carry location-specific help information.

Incorrect Answers:

The other three things can be found on an MSDS.

Correct Answer:

Modern manufacturers usually do not include backup media for OEM systems, therefore recovery partition is correct. They utilize a hidden partition on the hard drive to create a recovery partition.

Incorrect Answers:

Primary partitions contain your file system.

System restore will only restore your system back to a previously stored point, it will not re-install Windows.

Secondary partition is a storage space that is defined on a hard drive that will hold its own logical drive name.

Correct Answer:

Educate the user regarding safe internet browsing is correct.

Incorrect Answers:

Update all anti-virus and malware is incorrect. It is a good step, but we need the LAST thing to complete.

Setup a scheduled scan is incorrect. It is a good step, but we need the LAST thing to complete.

Enable system restore and create restore point is incorrect. It is a good step, but we need the LAST thing to complete.

Correct Answer:

Overwritten data cannot be recovered, but a quick format only deletes a drive's master file table without actually deleting any data, so the data on the drive can be recovered.

Incorrect Answers:

None of the other answers explain the difference between overwriting a drive and performing a quick format.