Correct Answer:

Always use an anti-static mat. Electrostatic discharge (ESD) is the release of static electricity and can be damaging to any electronic device. It is always best practice to use an anti-static mat and anti-static wrist straps.

Incorrect Answers:

Grounding the computer and removing jewelry is a good procedure, but we need the BEST.

Handling the new card by the edges is good, but again we need the BEST.

Use ESD strap on the new card during handling is incorrect. You need an anti-static mat to be the BEST.

Correct Answer:

Dynamic-link library files allow applications to share code to perform functions. The files are often used by malware to alter your system and allow intruders to gain remote access to your system. Always verify the program for which a .dll file is used.

Incorrect Answers:

Do not copy a .dll file to your system until you know that it is not malware.

The Windows Update will only provide an update to Windows components. It does not review all .dll files.

Defrag is a hard drive utility process to reduce fragmentation.

Correct Answer:

It's highly likely that the Wi-Fi switch got knocked into the wrong position during transport. Just flip the switch back into the correct position, and you're good to go!

Incorrect Answers:

There is a possibility the wireless card got disabled in Device Manager somehow. however, it's far more likely that the Wi-Fi switch got turned to the wrong position.

Hard drive space doesn't affect wireless connectivity.

A low battery would prevent the PC from turning on at all, not just from connecting to a wireless network.

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Protected Health Information (PHI) relates to the health records of individuals and is strictly regulated.

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The Digital Millennium Copyright Act seeks to regulate copyrights through digital rights management (DRM) schemes, among other things. It's government regulation, yes, but isn't considered government regulated data.

An end-user license agreement applies to the interaction of a customer and a company offering software or other services.

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The CHKDSK utility scans a hard drive for errors and repairs any that it finds.

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Defragmentation fixes what's called "file fragmentation," where individual files are stored in many different places on a drive.

System Restore is used to take an OS back to a previously-set snapshot in case of OS errors.

An anti-virus scan simply scans for and removes viruses. It doesn't fix hard drive errors.

Correct Answer:

Safely Remove Hardware enables open files on the removable device to close.

Incorrect Answers:

The other answers are untrue and incorrect.

Correct Answer:

Remove all metal from your person when working with electricity. This means jewelry and watches should be set aside until the job is done.

Incorrect Answers:

Environmental concerns are good to know about, but they're secondary to personal safety.

You'll want to check into disposal procedures when the new power supply is installed and working, but that's not your first order of business.

The MSDS will tell you lots about safety procedures, but removing your watch and jewelry is just common sense.

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After a successful Windows installation, install the latest service pack or updates along with any updated drivers.

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Although you have installed Windows, you should always check for updates, especially for security issues.

It's not a terrible idea to perform a full backup, but if you've just finished installing Windows, there probably isn't much to back up just yet.

You'll want to install productivity applications and restore data after updating Windows.

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Software firewalls typically reside on the client systems.

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Software firewalls do not typically reside on routers or servers or every node.

A router would be considered a hardware firewall.

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To use a Windows system, you must have a valid account and password. Without that account, you cannot use the system.

Incorrect Answers:

Your account will be a member of a group, but the group itself doesn't matter.

The IP address has nothing to do with logging in to a Windows system.