Management demands customer satisfaction as part of your project. What is the danger in customer satisfaction as a metric?
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Management demands customer satisfaction as part of your project. What is the danger in customer satisfaction as a metric?
Kelly is the project manager of the software project for her organization. She and the project team have completed the project scope and they’re now completing scope validation. Why do scope validation?
You are the project manager of Project NJG and you’ve invited stakeholders from around your organization to participate in the project initiation. Your project team wants to know why you’re including the stakeholders in so much of the project when the project team is the people that will be doing the work. Your response?
You are the project manager of the BHN Project. This project is expected to last four years and has a budget of 2.5 million dollars. Toni, one of your project team members, is responsible for documenting the technical aspects of the product. Toni, however, has been consistently late with his assignments. You have been very busy with other assignments and the rest of the project is going well in this early stage so you choose to not address the problem at this point. Which one of the following describes the conflict resolution method you are using?
You are the project manager of a large project that will last several years, and your budget is extremely tight. You have another business that sells computer parts via the Internet. Although your company has a policy against conflict of interests in procurement, you know that you can save the project thousands of dollars by the company purchasing the equipment through your web site because you would sell the equipment for one percent above your costs. No one within the company would know you are involved in the purchase if you don’t say anything. What should you do?
Your company has a policy against accepting gifts from vendors that are worth more than fifty dollars. A vendor that you do much business with has invited you to a seminar focusing on their new product. The seminar is held at a golf resort in Arizona and all expenses are paid. The vendor insists this is an educational class and not a gift – although afternoons are free for golfing. You decide to go. Which one of the following describes the decision?
A project manager is making a decision on which water heater he’ll install in a project to build a series of condominiums. He jokes with a vendor that he could use a new water heater in his own house. The following morning he finds a brand new deluxe water heater, which the vendor he joked to happens to make, in his driveway. This can be seen as which one of the following?
Which of the following is not an example of contributing to the project management knowledge base?
You are the project manager for your organization and as part of this role you need to coach and mentor other project managers. You have created a public web site that gives explanations and examples of project management formulas, theories, and applications. This is an example of which one of the following?
You are the project manager of the GHY Software Project for your company. You’ve recently completed the project and need to distribute the project closure report. Who should get a copy of the project closure report?