Correct Answer:
Operational is correct. Controls in the operational risk category address how the organization conducts its daily business and are designed to minimize the security risk to those business activities. This category could include, for example, company-wide policies that are created, distributed, and used to educate employees on how to conduct their day-to-day activities while being vigilant about organizational security, and improvement initiatives to make organizational processes more efficient and effective.
Incorrect Answers:
Managerial is incorrect. Managerial risk controls are the high-level risk management, assessment, and mitigation plans that define your overall organization security.
Technical is incorrect. The category of technical risk controls encompasses the actual technical measures used to reduce security risks in your organization.
Physical is incorrect. The physical control type includes physical access controls (perimeter fencing, security passes, and surveillance) and environmental controls (fire suppression and temperature controls).